Interactive kiosk systems and methods for their manufacture

ABSTRACT

Systems, devices, and methods for updating a kiosk include removing a first face plate, having a first opening, from a sub-chassis; removing a first display, having a first size corresponding to the first opening, from the sub-chassis; securing a second display, having a second size, to the sub-chassis; and attaching a second face plate to the sub-chassis, the second face plate having a second opening corresponding to the second display.

TECHNICAL FIELD

The present invention relates, generally, to kiosks and kiosk systemsand, more particularly, to improved methods for their manufacture andmaintenance.

BRIEF SUMMARY

Various embodiments of the present invention relate to improved kiosksand methods for their manufacture.

Other embodiments provide systems and methods for future proofing kiosksto reduce their total cost of ownership.

Other embodiments provide structures for stiffening a main chassisagainst torsional forces.

Other embodiments provide counter top mounting structures and methods.

Various other embodiments, aspects and features are of the presentinvention are described in more detail below. Additional features andcharacteristics will become apparent from the subsequent detaileddescription and the appended claims, taken in conjunction with theaccompanying drawings and this background section.

BRIEF DESCRIPTION OF THE DRAWING FIGURES

Exemplary embodiments will hereinafter be described in conjunction withthe following drawing figures, wherein like numerals denote likeelements, and:

FIG. 1 is a schematic view of a commercial establishment includingvarious embodiments of kiosks exhibiting a visually pleasing andconsistent look and feel, facilitated by utilitarian structures andfunctions for configuring and refreshing the devices in accordance withexemplary embodiments of the present invention;

FIGS. 2 and 3 are free standing versions of a kiosk in accordance withexemplary embodiments of the present invention;

FIGS. 4 and 5 are pedestal versions of a kiosk in accordance withexemplary embodiments of the present invention;

FIGS. 6 and 7 are schematic views of a wall mounted kiosk in accordancewith exemplary embodiments of the present invention;

FIGS. 8 and 9 are pole mounted kiosks in accordance with exemplaryembodiments of the present invention;

FIGS. 10-12 are table implemented kiosks in accordance with exemplaryembodiments of the present invention;

FIG. 13 shows cross section view of blades and a ring in accordance withexemplary embodiments of the present invention;

FIGS. 14-16 illustrate the assembly of blades onto a kiosk sub-structurein accordance with exemplary embodiments of the present invention;

FIGS. 17 and 18 illustrate a general overview of a double sided kiosk inaccordance with exemplary embodiments of the present invention;

FIGS. 19-23 illustrate the replacement of a display in accordance withexemplary embodiments of the present invention;

FIGS. 24-28 illustrate component door configurations in accordance withexemplary embodiments of the present invention;

FIGS. 29-35 illustrate stiffening features to resist external forcesapplied to a kiosk in accordance with exemplary embodiments of thepresent invention;

FIGS. 36-39 illustrate water ingress prevention and air flow paths inaccordance with exemplary embodiments of the present invention; and

FIGS. 40-52 illustrate various counter top mounted kiosk configurationsin accordance with exemplary embodiments of the present invention.

DETAILED DESCRIPTION OF PREFERRED EXEMPLARY EMBODIMENTS

The following detailed description is merely exemplary in nature and isnot intended to limit the invention or the application and uses of theinvention. Furthermore, there is no intention to be bound by any theorypresented in the preceding background or the following detaileddescription.

Various embodiments of the following discussion relate to individualkiosks, while other embodiments relate to groups of kiosks deployed in acommercial establishment, such as a fast food restaurant. For example, agroup of kiosks may be configured to provide a consistent customerexperience across a variety of kiosk platforms. By way of non-limitingexample, a consistent customer experience may entail employing bothfunctional and visual features which reinforce customer loyalty. In thisregard, the ability to present a consistent look and feel across diversekiosk platforms may be facilitated by utilitarian features, such as theability to interchange and replace physical components of the kiosks torefresh the visual appearance, or to repair or upgrade components.Exemplary replaceable components may include vertical side blades orcircumferential rings.

Other embodiments relate to “future proofing” a kiosk, also referred toas obsolescence mitigation, whereby structures are built into a kiosk toallow the efficient replacement of display screens (e.g., to upgradetechnology) and other components, thereby reducing the long term cost ofownership of a kiosk.

Other embodiments involve a two sided kiosk, with a central chassistherebetween. The central chassis is constructed in a manner whichreduces or prevents twisting through the use of intelligently placedreinforcement structures, without compromising the sleek profile of thekiosk.

Other embodiments relate to a chassis and face plate design whichprevents the introduction of liquid (e.g., rain, spilled beverages) intothe top of the kiosk, while allowing airflow through the kiosk withoutthe need for perforations on the outside surface.

Other embodiments relate to various techniques for mounting kiosks, suchas pole mounted, free standing, counter top mounts, wall mount, tabletop, and pedestal configurations.

Other embodiments relate to cascading multiple displays together in auni-enclosure or matting, and further circumscribed by a replaceablecircumferential ring.

Referring now to FIG. 1, an exemplary retail (e.g. restaurant)environment 100 may include one or more wall mounted digital signs 102,a block menu 104, one or more counter mounted devices 106, one or morepole mounted devices 108, one or more customer loyalty devices 110, andone or more kiosk tables 112. The foregoing kiosk platforms, and theirassociated features and functions, are described in greater detailbelow. It should be noted, however, that each of the foregoing modelscontributes to an overall consistent customer experience including boththe functional and aesthetic attributes of the devices. Moreover, manyof the distinctive aesthetic features are enabled and/or implemented asa result of structural and functional features, as also described ingreater detail below. In addition, the foregoing models share similarattributes from the perspective of the person or entity that purchases,installs, and/or maintains the kiosks, such as various structuralfeatures designed to reduce the long term cost of ownership bystreamlining the replacement, upgrading, refreshing, repair, andmaintenance of the devices.

FIG. 2 is a front perspective view of a free standing, free standingkiosk 202, and FIG. 3 is a side perspective view of a kiosk 302,highlighting the sleek, elegant character of the device. In oneembodiment, the device 202 includes a display 204 (which may or may notinclude a touch or otherwise interactive screen), a speaker and/ormicrophone module 206, a face plate, skin, or matting 208 substantiallyenclosing the display 204, and a ring 210 extending about the outsideborder of the device, including a front lip portion 211.

FIG. 4 is a perspective view of an outdoor drive thru menu 402 includinga display region 404 having a first display device 406 and a seconddisplay device 408 separated by a vanishingly thin space 410 between thedisplays. The displays may comprise any suitable bezel-less, narrowbezel, or near bezel-less technology such as, for example, model numberTH-55LFV50 ultra-narrow bezel 55′ LCD display available from Panasonic™.The kiosk 404 further comprises a mount 414 including a pedestal 418 anda flared region 416, which may fare at a suitable angle with respect tothe pedestal 418 in order to accommodate any number of adjacent displays(two, in the illustrated example). The Kiosk 404 may also include aspeaker and/or microphone (and/or camera/motion detector) 412, a skin420, and a ring 422.

FIG. 5 is an alternate embodiment of a drive thru menu 500 including adisplay region 504 having a first display 506 and a second display 508,mounted on a rectangular mount 510. The kiosk 500 includes thedistinctive matting (face plate/skin) 512 enclosing the display region,bounded by a ring structure 514.

FIG. 6 is a section view of a wall mounted kiosk 600 taken along lineVI-VI of FIG. 1 illustrating, in cross-section, a display 602, a bracket604 configured to mount the display(s) to a wall, a face plate 606enclosing the display(s), and a ring 608 including an edge portion 612,a front facing lip portion 610, and an optional rear facing lip portion614. FIG. 7 shows an alternate embodiment of the assembly of FIG. 6,wherein the ring 708 includes an edge portion 712 and a front lip 710,but does not include an analogous rear lip portion.

FIG. 8 is a top perspective view of a two sided, pole mounted kioskassembly 800 including a first kiosk 802, a second kiosk 804, and acenter chassis or cabinet 806 sandwiched between the first and secondkiosks. The top of the main chassis includes openings 808 and 810corresponding to poles 812 and 814, respectively. In a first embodiment,high voltage power lines (not shown) extend along the inside of the pole812 and the opening 808, and low voltage data lines (not shown) extendalong the inside of the pole 814 and the opening 810. The poles may beconfigured to extend upwardly and mount to a ceiling or other overheadstructure (e.g., beam). In an alternate embodiment, the power and datalines may run through the bottom of the kiosk assembly and under thefloor, omitting the top side poles. In this case, a cap 816 may beinstalled to cover the openings 808, 810.

FIG. 9 is a perspective view of a two sided, pole mounted kiosk 900comprising bottom poles 906, top poles 908, and a component panel 902configured to support various ala carte components (described in greaterdetail below) including a “call for help,” “press for assistance,” or“panic” button 912. In the illustrated embodiment, the top poles includean alert light 910. When the panic button 912 is pressed, both the panicbutton and the alert light are configured to change color, for examplefrom white to amber (or any other desired combination) to alert customerservice personnel to assist the customer.

Referring now to FIGS. 10-12, various table mount kiosk configurationsand features are show. More particularly, FIG. 10 illustrates a tabletype kiosk system 100 including a substantially rectangular table 1002,a truncated corner 1004 defining a printing region 1005, a printermodule 1006 mounted to the underside of the printing region 1005, and apaper slot 1008 for presenting a receipt or other documentation 1010 toa user. The system 1000 further includes a contact or contactlesspayment module (or other component(s)) 1012, and a display 1014preferably framed by a ring, bezel, or skin 1016. In the illustratedembodiment, the display is wholly integrated into the surface of thetable top, and is parallel therewith. The display may be passive orinteractive.

FIG. 11 shows an alternate embodiment in which the display comprises afirst portion 1102 which extends upwardly at an angle from the plane ofthe table top, and a second portion 1104 which extends within the planeof the table top, referred to herein as an “in surface” implementation.FIG. 12 illustrates a further alternative embodiment in which thedisplay includes a first portion 1202 which extends upwardly at an anglefrom the plane of the table top, and a second portion 1204 which extendsparallel to but spaced apart from the plane of the table top, referredto herein as an “on surface” implementation. In yet a furtherembodiment, the table itself can also have a ring (not shown) inaddition to a ringed display.

As described in greater detail below, many of the kiosk designsdescribed herein (particularly wall mounted, counter top mounted, andtable top implementations) include a ring circumscribing the perimeterof the kiosk. Other embodiments (particularly pole mounted and freestanding implementations) employ distinctive blades extending verticallyalong the left and right edges of the kiosk. With momentary reference toFIG. 13, a cross-section view of a typical blade system 1302 includesrespective oppositely disposed C-shaped blades 1308, each includingrespective end portions 1318 configured to grasp the front and rearsurfaces of a kiosk 1306 in a manner generally analogous to a C-Clip intension. Each blade 1308 is further characterized by a substantiallylinear middle portion 1314, and rounded portions 1316 disposed betweenthe middle portion 1314 and each end portion 1318.

With continued reference to FIG. 13, a cross-section view of a typicalring system 1304 includes a circumferential U-shaped ring 1312 whichincludes respective end portions 1324 configured to grasp the front andrear surfaces of a kiosk 1310. The ring 1312 is further characterized bya substantially linear middle portion 1320, and rounded portions 1322disposed between the middle portion 1320 and each end portion 1324.Those skilled in the art will appreciate that the ring is desirablyflatter in cross-section (less rounded “corners”) to facilitatemanufacturing. Significantly, the rounded profiles of both the blades1302 and ring 1304 protect consumers from sharp edges, fasteners,wiring, and any other potentially hazardous and/or unsightly features ofthe kiosk, and at the same time prevent unauthorized access to thesesame features.

More particularly, presently known kiosk designs employ a metal chassiswhich houses electronic components. One method of enhancing theappearance and covering any seams associated with stacked, multiplebodies involves the use of a tubular pole on each side of the kiosk. Forexample, ZIVELO™ (www.zivelo.com) has utilized a pole on each side, leftand right, of the kiosk as a signature feature. In the past, the poleshave always been structurally superficial and primarily decorative. Thekiosk industry places a premium on encasing as many electroniccomponents as possible in as little a space (thin in depth and width) aspossible. Hence, one challenge revolves around routing components,hardware, and their supporting features within the kiosk cabinet.Providing access to this hardware becomes increasingly difficult as thedepth and width are reduced. In many circumstances it has becomenecessary to access some features and hardware from the side of thekiosk. Furthermore, fast and simple removal methods are needed.

The present invention thus contemplates blades which perform anaesthetic function of covering a seam, as well as a safety function ofcovering attachment systems. The present invention further contemplatesa method of manufacturing and installing blades on to a kiosk in amanner which decreases the appearance of the width of the kioskvis-à-vis prior art tubular side poles.

FIG. 14 depicts a portion of a kiosk assembly including a display 1402,a face plate or skin 1404 (described in greater detail below) having anoverhanging portion 1406 within which a frame 1408 is secured. Once theframe 1408 is secured to the face plate 1404, respective blades 1410 maybe secured to both side edges (left and right) of the assembly, forexample using respective mounting plates 1412. Respective end caps 1416and 1416 may be placed in the ends of the blades to complete theinstallation.

FIG. 15 is an exploded view illustrating the attachment of a blade 1510to a side 1508 of the frame 1408 of FIG. 14, using a stud assembly 1530and a mating nut or other fastener 1532 in accordance with an exemplaryembodiment. As seen in FIG. 16, a stud assembly 1630 comprises a weldplate 1640 which secures a press stud 1550 to a blade 1610, whereuponthe blade may be secured to a frame 1608 by inserting the stud 1650 intoa corresponding hole 1609 in the frame 1608, and securing a nut to theend of the stud.

By employing easily changeable blades, a kiosk may be refreshed,repaired, and/or otherwise upgraded by swapping out blades of differentcolors (including transparent, translucent, or metallic colors),materials (including aluminum, chrome), texture, and the like, or byadding lighting within the blade to further enhance the appearance andfunction of the blades.

An overview of a double sided kiosk, generally analogous to the polemounted kiosk 108 of FIG. 1, will now be undertaken with reference toFIGS. 17 and 18. FIG. 17 depicts a double sided kiosk system 1700including a first kiosk 1702 and a second kiosk 1704, each mounted to acenter chassis or cabinet 1706 by hinges 1708. As such, each kioskfunctions as a door which may be opened to expose the back of the kioskand the interior of the center cabinet. When both “doors are closed, theassembly resembles the double sided models shown in FIGS. 8 and 9.

FIG. 18 shows an exploded view of a single kiosk 1802, including acomponent door assembly 1804 (described in greater detail below) and asub-chassis 1804, shown aligned with a central cabinet 1806. Theconstruction and assembly of the sub-chassis 1804 is described ingreater detail below.

Those skilled in the art will appreciate that the total cost ofownership of a kiosk is an important factor in a purchasing decision.The present invention addresses this concern through various “futureproofing” and “obsolescence mitigation” techniques, whereby structuralfeatures and considerations are incorporated into the design andmanufacture of the kiosk, which together reduce the total cost ofownership and maintenance over the life of a kiosk.

More particularly, replacing the display with a non-original equipmentdisplay can be expensive and disruptive, particularly when doing sorequires that the chassis to which the display is mounted must also bereplaced. Indeed, the display is the main component of most kiosks andnormally the kiosk is essentially designed around the display. Typicalprior art kiosk design is such that the face or front of the kiosk is anintegral component of the chassis or is substantially involved insecuring components including the display, thereby making any upgrade orreplacement with a different size display require a significantrebuilding of the kiosk.

Conventional wisdom dictates that successive versions of electroniccomponents tend to get smaller over time, and therefore adapting forlarger component integration is deemed unnecessary; however, this is notnecessarily true with displays and touch screens. In reality, as thescreen and touch surface are maximized, often the foot print will grow,shrink or change aspect ratio (height to width ratio). For example, themost common touch technologies used today are the IR (infrared) and SAW(surface wave acoustic). The next generation of touch technology employsPCAP (projective capacitive) touch screens, commonly found on cellphones. This technology allows glass to extend to the edge of the screenwhich is highly desirable in kiosks because it removes the step andledge between the screen and the kiosk body. PCAP displays are largerand the opening size is different and therefore it is almost impossibleto retrofit a PCAP display into a kiosk designed for IR or SAW displays.

The present invention involves a method of installing a display into akiosk where display replacement with existing alternatives and/or yetunknown touch and screen technologies is possible. The method involvesat least two features which work in conjunction. The first is aremovable skin as the final façade, bezel or fascia, referred to as aface plate which functions as the front of the kiosk and closelysurrounds the display. The second is the mounting of the display withdeliberate room for the installation of future displays using anintermediary bracket. The combination of these two features allows forthe cost effective replacement or upgrade of the display by employing anew faceplate to match the new display size, if needed.

The construction and assembly of the sub-chassis 1804 of FIG. 18,including the future proof technique of display installation andreplacement, will now be described with reference to FIGS. 19-22. FIG.19 depicts an assembled sub-chassis 1904 including a display 1906, aface plate 1908, and respective blades 1910. FIG. 20 is an exploded viewof the sub-chassis shown in FIG. 19, and illustrates a frame 2011 havinga top surface 2013, and a face plate 2008 having a clip or hook portion2009 configured to be secured over the top portion 2013 of the frame2011. When so assembled, the blades 2020 may be attached, for example,as described above in conjunction with FIG. 15.

FIG. 21 depicts a frame 2113 including an opening 2105 within which adisplay 2106 is to be installed using V, Z, or similarly configuredbrackets 2107 at attachment sites 2109. FIG. 22 shown a display 2206installed within a frame 2200 using brackets 2207, resulting in a gap2209 of sufficient size to allow differently configured displays to beinterchanged, as desired. With momentary reference to FIG. 20, when anew display of a different size and/or configuration is installed, a newface plate may also be installed which includes an opening 2015 whichclosely corresponds to the shape of the newly installed display. Invarious embodiments the gap 2209 may range from zero to several inches,and preferably about ¾ of an inch.

FIG. 23 shows an alternate embodiment in which the modular approach toreplacing a display me be implemented without using a sub-chassis. Inparticular, FIG. 23 illustrates a main chassis 2302 in which a display2304 is replaceably secured, along with a face plate 2306 having anopening 2308 which closely matches the configuration of the display2304. The face plate 2306 may also include a component door 2310 tofurther exploit the modularity features described herein.

In a further alternative embodiment, a separable bezel ring may beemployed around the display opening in lieu of a replaceable face plate.This separable and replaceable bezel ring would then allow for thechanging of screen opening without the replacement of the faceplate. Inthis embodiment, the bezel ring assumes the role of the faceplate. Inthis alternate embodiment, the faceplate can maintain some of the moretraditional functions of securing components and even the displaybracketry. This alternate embodiment may be utilized when the kioskstructure allows for a rear door for access and the face is fixed aspart of, or to, the body of the kiosk. This differs to the preferredembodiment in which the face frame is a door and acts as access to theinternals of the kiosk and thus mandates a face frame structure.

Another “future friendly” aspect of the present invention, involvesdisposing various components with which the user interacts together, andimplementing them in a replaceable component door. In this way,analogous to the replaceable display discussed above, various componentssuch as a printer, payment module, ADA pad, speaker, panic button,scanner, call assist button (typically tactile (braille) for the blind),and other functional modules that the user interacts with may bereconfigured while only having to replace a single, integral componentdoor which houses the replaceable components, as opposed to having aplurality of component doors for a plurality of components. In thisregard, the component door and face plate work together, in that if adifferent size/shape/location component door is used, then the faceplatemay be configured to accommodate the newly configured component door.

More particularly, FIG. 24 depicts a sub-chassis (door) 2402 including acomponent installation region 2404, and a removable component door 2406removably attached to the sub-chassis 2402. In the illustratedembodiment, the component door includes a payment module 2408. When thekiosk is updated to add, remove, or replace a component, a new componentdoor is substituted for the old one, such that the existing sub-chassismay remain intact and need not be replaced in order to accommodate thereconfiguration of components.

FIG. 25A depicts a kiosk 2502 including a component region 2504 and ahinged component door 2506 shown in the open position, providing accessto the components by service personal. FIG. 25B shows a kiosk 2602 witha component door 2604 in the closed position.

FIG. 26 shows various non-limiting examples of component doorconfigurations and corresponding arrangements of components. Inparticular, a component door 2602 includes a payment device 2604 havinga first scanner 2606 mounted underneath the payment device, a speaker2607 proximate the scanner, a navigation 2810 near the center of thedoor, a receipt printer near the upper right, and a volume control 2812to the immediate right of the navigation keys. In a alternateembodiment, a component door 2603 includes a payment device 2814 mountedon a combined printer/scanner 2816, with a volume control 2818 disposedon the lower left of the door, along with a navigation pad disposed nearthe lower right corner. Various other component configurations are alsoshown.

It can thus be appreciated that any number of componentconfigurations—and reconfigurations—may be employed in the context ofthe various kiosk devices set forth herein. By intelligently configuringthe components in a component region, only the component door needs tobe replaced (as opposed to the entire chassis or sub-chassis) when thecomponents are reconfigured.

It will also be appreciated that certain components may need to bereplaced/reconfigured which may not be conveniently located within acomponent region of the type covered by a reconfigurable component door.For example, the main kiosk computer (referred to herein as a PC) istypically housed in the main chassis of a double or single sided kiosksystem. As seen in FIG. 27, however, it may still be possible to exploitthe modularity feature of the present invention when upgrading the PC.In particular, by configuring a PC basket 2702 to accommodate various PCsizes and configurations 2704, 2706, and 2708 (analogous to the oversizedisplay frame discussed above), the main PC may be upgraded with minimaleffort, expense, and reassembly.

In another embodiment, the main chassis may be extended to accommodatecomponent additions and/or reconfigurations which may not be adequatelyaddressed by reconfiguring a component door. For example ad referring toFIG. 28, there may be some components such as a printer roll 2802 whichcannot be conveniently accommodated by re-configuring a component door2804. In such a case, it may be desirable to remove a removable backplate 2806 from the back of a chassis 2808, and replace it with achassis extension 2810 to effectively increase the depth of the chassisto accommodate the reconfigured component (the paper roll in theillustrated embodiment). If at some later point the chassis needs toexpanded again, a further extension 2812 may be installed.

Referring again to FIG. 17, the main chassis 1706 houses one or morepower supplies, plugs for electrical components, the main PC, lighting,the contents of the component region when the sub-chassis door isclosed, and various other equipment. In addition, the main chassisprovides structural support for the kiosk assembly. However, due to theelongated (top to bottom) shape and thin profile, the main chassis isvulnerable to twisting, for example, resulting from user interactionwith a touch screen display, various components (e.g., key pad, callbutton), or simply as a result of a person leaning on the structure.Moreover, as shown in FIG. 29, the weight of one or two hingedsub-chasses in the open position can impart significant torque to themain chassis 2906. In FIG. 30, the blade is removed from the hinged edgeof a sub-chassis 3004 to reveal the hinge 3005 connection to the mainchassis 3006. Protecting the main chassis (as well as a sub-chassis)from torsional forces remains a vexing problem for kiosk designers.

Referring now to FIG. 31, a main chassis frame 3100 includes respectivevertically extending U-channel (inwardly facing) side members 3108, atop member 3101, and a base member 3103. For purposes of the ensuingdiscussion, the main chassis or cabinet 3100 may be divided into a topregion 3102, a middle region 3104, and a bottom region 3106. In variousembodiments, the top region 3102 houses the main PC(s) and, hence,installing stiffening cross members in this region is problematic. Thebottom region 3106 generally corresponds to the component regiondiscussed above and, hence, installing stiffening cross members in thisregion is similarly problematic. An intersecting cross member 3120 may,however, be conveniently disposed within the middle region 3104, asdescribed below.

With reference to FIG. 32, a cross member 3202 interconnects the leftside member 3208(a) and the right side member 3208(b) of the mainchassis. In particular, the cross member includes a first leg 3202 and asecond leg 3204 which intersects the first leg 3202 at a junction 3212.The top of the first leg 3202 is attached to the inside of the left sidemember 3208(a) near the top of the middle region 3104, and the bottom ofthe first leg 3202 is attached (not shown) to the inside of the rightside member 3208(b) near the bottom of the middle region 3104.Similarly, the top of the second leg 3204 is attached to the inside ofthe right side member 3208(b) near the top of the middle region 3104,and the bottom of the second leg 3204 is attached to the inside of theleft side member 3208(a) near the bottom of the middle region 3104. Eachleg of the cross member 3202 suitably forms an acute angle 3222 withrespect to the side member to which it is attached. Moreover the legs ofthe cross brace should be of substantial width 3206 relative to thewidth 3210 of the side members. Importantly, the intersection 3212 mustsecurely attach the first leg to the second leg, for example, using aweld along the line of intersection.

Referring now to FIG. 33, the bottom region 3106 may be reinforced toresist torsion through the use of a tapering tubing reinforcementstructure on each side of the defined by member 3110 on top, member 3103on the bottom, the lower part of side member 3208(a) on the left, andthe lower part of side member 3208(b) on the right. In particular, eachtapering tubing reinforcement structure a tapering member 3330 whichextends inwardly from the side member 3208(a) as the tapering member3330 extends downwardly, attaching to member 3103 along a joint 3305.The tapering tubing reinforcement structure is suitably stitch welded orotherwise secured to the inside of the side member 3208(a) as shown bystitch weld markings 3307.

Referring now to FIG. 34, a cross section view taken along lineXXXIV-XXXIV of a cabinet 3402 reveals a second tubular reinforcementstructure 3404 including a cross member which provides additionalstiffening against torsion. FIG. 35 shows a detail view of the crossmember 3506 with the base plate 3103 removed for clarity.

Referring again to FIG. 31, the middle region 3104 may be configured tohouse a power supply. As such, the member 3110 may be configured toprevent manual access from the component region (the bottom region 3106)to the middle region 3104. In addition, the main cabinet may include twoseparate lockable access regions, namely, a first keyless region (forexample, corresponding to the component region 2504 of FIG. 25) and asecond higher security zone (e.g., region 3104 and/or region 3102) whichrequires a key to access. The keyless zone may include access theprinter, and may be keylessly accessed using a push button with one handwhile at same time pulling a latch with the other hand, all of which maybe blind to the user to thereby balance enhanced security with the needfor ready access by maintenance personnel.

The present invention contemplated various design techniques forimpeding or preventing liquid ingress and for facilitating air flowthrough kiosks. With initial reference to FIG. 36, a double sided kioskassembly 3600 includes a first kiosk 3602, a second kiosk 3604, and amain cabinet 3606 sandwiched therebetween. It is desired to preventliquid ingress into the assembly, particularly in the vicinity 3608between the two kiosks. In an outdoor implementation, it is important tokeep rain and snow from entering the assembly. In indoorimplementations, it is important to prevent spilled beverages and thelike from entering the assembly. In both implementations it is desirableto also facilitate air flow through the kiosks, without the use of airflow perforations or other openings such as voids 3610 which mightotherwise be vulnerable to liquid ingress.

FIG. 37 shows a schematic cross-section view 3704 taken along line J-Jof a double sided kiosk assembly 3702. In the illustrated example, adisplay 3706 could be mounted to a face plate, sub-chassis (doorchassis), or to a center chassis. The cross-section view 3704schematically illustrates an air flow circuit comprising an air inletpath 3810 and an air discharge path 3812.

Referring now to FIG. 38, a kiosk assembly 3800 includes a first faceframe 3802, a second face frame 3804, and a center chassis 3806 havingan outwardly facing U or C shaped channel perimeter 3810. Each faceframe suitably includes a downwardly extending lip 3812 which, inconjunction with channel 3810, mitigates water ingress while at the sametime facilitates air discharge. Specifically, the air discharge path3812 is configured to prevent splashing from entering the internalregion of the assembly.

FIG. 39 illustrates alternate geometries which also include kiosk frameshaving an overhanging/overlapping portion which interacts with the Uchannel of the cabinet to form a zig zag path, and thereby prevent wateringress into the kiosks and allow air outflow from the kiosks. Inaddition, the geometries provide gaps 3902 and 3904 to allow the faceframes to swing on a hinge relative to the main cabinet. If desired, afan may be configured to pressurize the air discharge path to furtherfacilitate air flow through the kiosk.

The present invention further contemplates kiosks configured to bemounted onto and into countertops, and for configuring counters toaccommodate kiosks and various components associated therewith.

FIG. 40 shows a plurality of kiosks mounted to a vertical surface of acounter top. More particularly, a counter includes a top horizontalsurface 4002, a front vertical surface 4004 extending downwardly fromthe top surface 4002, and a ledge 4006 overhanging 4010 the frontsurface 4004. A kiosk 4011 includes a first segment 4012 including adisplay and a second segment 4014 joined at a junction 4016. Thejunction 4016 is spaced apart from the top surface 4002 by a distance4018, for example in the range of zero to ten inches, and preferablyabout one to four inches. As illustrated, the second segment 4014includes a slot 4015 for providing a receipt, and the first segment 4012includes a payment module 4020. The first segment extends rearward fromthe ledge 4006 and overhangs the top surface 4002. The first segment4012 forms an angle (typically acute) with respect to the top surface4002 in the range of 0 to 90 degrees, and preferably about 30-60degrees, and most preferably about 45 degrees. The kiosk 4011 may beconfigured in landscape or portrait mode, and may include blades or aring.

An alternative embodiment shown in FIG. 41 includes a kiosk 412 mountedto a counter of the type including a top surface 4104 and a font surface4106. The kiosk 4102 includes a first segment 4110 which at leastpartially overhangs the top surface 4104, a second segment 4112 whichextends along a portion of the front surface 4106, and an intermediarysupport structure 4108. The kiosk may be secured to the top surface4104, the front surface 4106, or both.

FIG. 42 shows a counter 4202 having a recess or cutout 4204 formed atthe junction of the top and front counter surfaces for receiving aportion of a kiosk (not shown). FIG. 43 shows a kiosk having a recess4302 configured to receive a lip or ledge 4304 of a counter. The counteralso includes an internal region 4306 for housing components which maybe wirelessly or otherwise connected to the kiosk, to allow for a thinkiosk profile without compromising performance.

FIG. 44 shows a counter having a recess 4402 which is spaced apart fromthe top counter surface, for receiving either a portion of the kiosk,components associated with the kiosk, or both.

FIG. 45 shows a kiosk having a component door 4502 disposed on the rearsurface of a first segment 4501 for providing access to a componentregion 4504 within the upper portion of the kiosk. FIG. 46 includes acomponent door 4602 on the front of a second segment 4603 for providingaccess to a component region 4604 within the lower portion of the kiosk.FIG. 47 shows a component cavity 4702 disposed in the interior of thecounter remote from the kiosk. The kiosk may communicate wirelessly orvia a wired connection with the remote components.

FIG. 48 depicts an alternate embodiment including a slide mechanism 4802which allows the kiosk to pull away from the counter, providing accessto the back of the kiosk, an internal cavity 4804, or both.

FIG. 49 illustrates a face frame 4902 having an opening 4904corresponding to the shape of a newly installed display 4906. Inaddition, the kiosk may have a replaceable component door 4908configured to accommodate reconfigured components 4910.

FIG. 50 illustrates a kiosk 5002 having one or more plug-ins 5004 forestablishing communication with one or more corresponding components5006 configured for storage within the counter, for example via aconnector 5008.

FIG. 51 schematically illustrates a counter 5106 for mounting a kioskhaving a first segment 5102, a second segment 5104, and an intermediatesegment 5108 which may support a keyboard, an auxiliary display foradvertising, or various other components. In various embodiments, theratio of the length L₁ of the first segment 5102 to the length L₂ of thesecond segment 5104 may range from 5:1 to 1:5, and preferably about 2:1to 1:2, and most preferably about 1:1.

FIG. 52 is a dual sided counter top kiosk 5200 including a first screen5202 for use by a customer, and a second screen 5204 for use by ancustomer service employee. The triangular embodiment shown in FIG. 52 isreferred to as a digital personal interaction experience kiosk.

The present invention further contemplates retrofitting a countertop toaccommodate the foregoing embodiments.

An improved kiosk is thus provided which includes: a replaceablecomponent door configured to accommodate at least one of a printer,scanner, credit card payment device, keypad, speaker, and microphone; adisplay chassis configured to accommodate at least two display sizes; aPC cartridge configured to receive least two PC configurations; andinterchangeable side blades.

A method is thus provided for changing a display in a kiosk of the typeincluding a sub-chassis and a removably attached face plate having asubstantially rectangular opening, the method including: removing theface plate from the sub-chassis; removing a first bracket configured tosecure a first display, having a first perimeter, to the sub-chassis;removing the first display from the sub-chassis; and installing a seconddisplay, having a second perimeter, into the sub-chassis using a secondbracket different from the first bracket; wherein the first perimeter isdifferent than from the second perimeter, and further wherein both thefirst and second perimeters fit within the substantially rectangularopening.

A method is also provided for updating a kiosk, the method including:removing a first face plate, having a first opening, from a sub-chassis;removing a first display, having a first size corresponding to the firstopening, from the sub-chassis; securing a second display, having asecond size, to the sub-chassis; and attaching a second face plate tothe sub-chassis, the second face plate having a second openingcorresponding to the second display.

In an embodiment, removing the first display comprises removing a firstbracket configured to secure the first display within the sub-chassis;and securing the second display comprises installing a second bracketdifferent from the first bracket between the sub-chassis and the seconddisplay.

In an embodiment, attaching the second face plate comprises: aligningthe second opening with the second display; and hooking a top lip of thesecond face plate over a top edge of the sub-chassis.

A method is also provided for maintaining a kiosk of the type includinga display and a chassis configured to house a portion of a userinteractive component therewithin, the method including: removing afirst component door from the chassis, the first component door having afirst configuration adapted to accommodate a first user interactivecomponent; removing the first user interactive component; replacing thefirst user interactive component with a second user interactivecomponent; and installing a second component door onto the chassis, thesecond component door having a second configuration adapted toaccommodate the second user interactive component.

In an embodiment, the first and second user interactive componentsperform the same function but differ in at least one of size, shape, andlocation within the chassis.

In an embodiment, the first and second user interactive components eachcomprise one of a printer, keypad, scanner, and payment module.

A system is also provided for displaying products and processingcustomer orders for the products in a retail environment, the systemcomprising: digital signage having one or more bevel-less displaysjoined together and surrounded by a uni-enclosure and a circumferentialring; a counter mounted kiosk having a first segment configured to floatabove the counter surface and a second segment extending downwardly fromthe first segment, wherein the first segment houses a display andincludes a payment module, and the second segment includes at least oneof the following components: a printer, a panic button, and a scanner; afree standing kiosk including a touch screen display; and at least onetable having a touch screen display mounted in the surface of the table;wherein the counter mounted kiosk, the free standing kiosk, and thetable further comprise at least one of a ring and a blade.

A blade is also provided for use with a kiosk of the type comprising asubstantially rectangular cabinet having a front side including adisplay, a back side, and an edge spanning the front and back sides. Inan embodiment, the blade includes: an elongated strip extending along atleast a portion of the cabinet edge and having, in cross section, afirst end, a second end, and a middle portion between the first andsecond ends; wherein the first end is configured to contact the frontside, the second end is configured to contact the back side, and themiddle portion is spaced apart from the edge.

In an embodiment, the blade further includes a plurality of fastenerassemblies configured to releasably secure the blade to the edge, andeach fastener assembly may comprise a stud extending from a concavesurface of the middle portion for insertion into a corresponding hole inthe edge.

A sub-chassis is also provided for use in a kiosk, the sub-chassiscomprising: a frame configured to house a display characterized by adisplay perimeter; and a substantially planar face plate having anopening corresponding to the display perimeter; wherein the face plateis configured to be overlaid onto the frame such that the display isvisible through the opening.

In an embodiment, the frame and the face form a seam when the face plateis overlaid onto the frame, and the sub-chassis further includes a bladesecured to the sub-chassis and extending along the seam.

In an embodiment, the blade comprises an inwardly facing c-channelenveloping respective side edges of the frame and the face plate.

In an embodiment, the frame further comprises a bracket assemblyconfigured to selectively secure at least two different display sizesinto the opening.

A kiosk chassis is also provided which includes: first and secondoppositely disposed, vertically extending u-channel side members; a topregion, a middle region, and a bottom region disposed between the firstand second side members; and a cross brace disposed within the middleregion and extending between the first and second side members, thecross brace comprising two intersecting members secured together.

In an embodiment, the kiosk chassis further includes: a display disposedwithin the top region; and a power supply disposed within the middleregion between the two intersecting members.

In an embodiment, the kiosk chassis further includes first and secondtapered tubular reinforcement members secured to the first and secondside members, respectively, and disposed within the bottom region.

In an embodiment, the kiosk chassis further comprises a sub-chassis,including an electronic component, connected to a front side of thekiosk chassis; wherein the electronic component is disposed within thebottom region when the sub-chassis is in a closed position.

A kiosk configured for mounting to a counter is also provided, where thecounter is of the type including a first portion having a horizontalsurface and a second portion having a substantially vertical component.The kiosk includes: a first substantially rectangular segment extendingabove the horizontal surface and including a substantially planar touchscreen display on a front surface of the first segment, an access paneldisposed on a rear surface of the first segment, and a payment moduleconfigured to process payment for an item selected using the touchscreen; and a second substantially rectangular segment extendingdownwardly from the first segment. The front surface of the firstsegment is inclined at a first angle with respect to the horizontalsurface of the counter in the range of 10-80 degrees; and at least aportion of the horizontal surface is disposed between the first segmentand the second segment.

In an embodiment, the first segment further comprises a back surface,and the front surface and back surface of the first segment aresubstantially parallel.

In an embodiment, the kiosk further comprises a continuouscircumferential ring extending around the perimeter of the kiosk.

In an embodiment, the counter comprises a relief formed therein, and atleast a portion of the kiosk is seated within the relief.

In various embodiments, either the first segment, the second segment, orboth segments may be mounted to the counter.

In an embodiment, the first segment is connected to the second segment.

In an embodiment, the first segment includes a flat, horizontal bottomportion configured to engage the horizontal surface of the counter.

In an embodiment, the counter comprises an eave overhanging the secondportion of the counter lip, and the kiosk comprises a recess configuredto receive a portion of the eave.

In an embodiment, the second segment of the kiosk comprises a componentcavity configured to house at least one user interactive component.

In an embodiment, the at least one user interactive component comprisesone of a printer, scanner, payment module, and key pad.

In an embodiment, the counter further comprises an internal cavityconfigured to house a portion of at least one user interactivecomponent.

In an embodiment, the second segment of the kiosk comprises a componentcavity configured to house at least one user interactive component, andfurther wherein the component cavity is contiguous with the internalcavity.

In an embodiment, the kiosk further comprises a payment moduleintegrated into the touch screen.

In an embodiment, the kiosk further comprises a payment module extendingfrom the first segment.

In an embodiment, the second segment of the kiosk is substantiallyparallel to the second portion of the counter.

In an embodiment, the second segment comprises a removable access panelon a back side thereof.

A kiosk system is also provided which includes a plurality of kiosksconfigured to be distributed along and integrated into a counter of thetype having a horizontal counter surface and a supporting sectionextending downwardly relative to a front edge of the horizontal surfaceforming in internal region between the horizontal surface and thesupporting section. Each kiosk may include: a first segment extendingabove the horizontal surface and including an interactive display on afront surface of the first segment; a second segment extendingdownwardly from the first segment; and a third segment extending into aportion of the internal region, the third segment housing a userinteractive component.

In an embodiment, a portion of the first segment intersects a portion ofthe second segment along a horizontal line, wherein the horizontal lineis disposed one of i) above the horizontal surface; ii) substantiallyco-planar with the horizontal surface; and iii) below the horizontal thehorizontal surface.

In an embodiment, each kiosk further comprises a printer configured toprint a receipt, wherein the printer is connected to one of the firstsegment and the second segment.

In an embodiment, each kiosk further comprises a first processorassociated with the display, and a payment module having a secondprocessor.

In an embodiment, the kiosk system further includes a printer remotefrom and shared by each of the plurality of kiosks.

As used herein, the word “exemplary” means “serving as an example,instance, or illustration.” Any implementation described herein as“exemplary” is not necessarily to be construed as preferred oradvantageous over other implementations, nor is it intended to beconstrued as a model that must be literally duplicated.

While the foregoing detailed description will provide those skilled inthe art with a convenient road map for implementing various embodimentsof the invention, it should be appreciated that the particularembodiments described above are only examples, and are not intended tolimit the scope, applicability, or configuration of the invention in anyway. To the contrary, various changes may be made in the function andarrangement of elements described without departing from the scope ofthe invention.

The invention claimed is:
 1. A kiosk configured for mounting to acounter, the counter being of the type including a first portion havinga horizontal surface and a second portion having a substantiallyvertical component, the kiosk comprising: a first substantiallyrectangular segment extending above the horizontal surface and includinga substantially planar touch screen display on a front surface of thefirst segment, an access panel disposed on a rear surface of the firstsegment, and a payment module configured to process payment for an itemselected using the touch screen; and a second substantially rectangularsegment extending downwardly from the first segment; wherein: the frontsurface of the first segment is inclined at a first angle with respectto the horizontal surface of the counter in the range of 10-80 degrees;and at least a portion of the horizontal surface is disposed between thefirst segment and the second segment.
 2. The kiosk chassis of claim 1,further comprising a sub-chassis, including an electronic component,connected to a front side of the kiosk chassis; wherein the electroniccomponent is disposed within the bottom region when the sub-chassis isin a closed position.
 3. The kiosk of claim 1, wherein the first segmentfurther comprises a back surface, and the front surface and back surfaceof the first segment are substantially parallel.
 4. The kiosk of claim1, further comprising a continuous circumferential ring extending aroundthe perimeter of the kiosk.
 5. The kiosk of claim 1, wherein the countercomprises a relief formed therein, and at least a portion of the kioskis seated within the relief.
 6. The kiosk of claim 1, wherein the firstsegment is mounted to the counter.
 7. The kiosk of claim 1, wherein thesecond segment is mounted to the counter.
 8. The kiosk of claim 1,wherein the first segment is connected to the second segment.
 9. Thekiosk of claim 1, wherein the first segment includes a flat, horizontalbottom portion configured to engage the horizontal surface of thecounter.
 10. The kiosk of claim 1, wherein the counter comprises an eaveoverhanging the second portion of the counter lip, and the kioskcomprises a recess configured to receive a portion of the eave.